Terms of Service

1. Agreement to Terms

By accessing our website at quiet-dream.com or using our translation services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, then you may not access our services.

2. Description of Services

Quiet Dream provides professional translation and interpretation services including:

• Document translation
• Interpretation services
• Website localization
• Legal translation
• Medical translation
• Business translation

3. Service Agreement and Quotations

3.1 Quotations

All quotations are estimates based on the information provided and are valid for 30 days from the date of issue. Final pricing may vary based on the actual scope of work.

3.2 Acceptance

A service agreement is formed when you accept our quotation either verbally, in writing, or by providing materials for translation.

3.3 Project Specifications

You are responsible for providing clear project specifications, including target language, deadline, and any special requirements. Changes to specifications may result in additional charges.

4. Payment Terms

4.1 Payment Schedule

• Projects under £500: Payment due upon completion
• Projects over £500: 50% deposit required, balance due upon completion
• Ongoing clients: Payment terms as agreed in separate agreements

4.2 Late Payment

Late payment fees of 1.5% per month may be applied to overdue amounts. We reserve the right to suspend services for accounts with outstanding balances.

5. Intellectual Property and Confidentiality

5.1 Client Materials

You retain all rights to your original materials. We will not disclose, copy, or use your confidential information except as necessary to provide our services.

5.2 Translation Rights

Upon full payment, you receive full rights to the completed translation. We retain the right to use non-confidential translations for quality assurance and training purposes.

5.3 Confidentiality

We maintain strict confidentiality of all client materials and information. Our translators and staff are bound by confidentiality agreements.

6. Quality Assurance and Revisions

6.1 Quality Standards

We strive to deliver accurate, high-quality translations. All translations undergo quality checks before delivery.

6.2 Revisions

We offer reasonable revisions for errors in translation at no additional cost when reported within 7 days of delivery. Revisions for changes in requirements may incur additional charges.

7. Delivery and Deadlines

7.1 Delivery Schedule

We will make reasonable efforts to meet agreed deadlines. Delivery times are estimates and may vary based on project complexity and availability.

7.2 Rush Orders

Rush delivery services are available for an additional fee. Rush orders are subject to availability and confirmation.

7.3 Force Majeure

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

8. Limitation of Liability

8.1 Service Limitations

Our translations are provided for informational purposes. For legal, medical, or other specialized documents with legal implications, we recommend additional review by qualified professionals.

8.2 Liability Cap

Our total liability for any claim shall not exceed the amount paid for the specific translation service in question.

8.3 Consequential Damages

We shall not be liable for any indirect, incidental, special, or consequential damages arising from our services.

9. Cancellation and Refunds

9.1 Client Cancellation

You may cancel projects with 24 hours' notice. Work completed up to the cancellation point will be charged at the agreed rate.

9.2 Our Cancellation

We reserve the right to refuse or cancel projects that are beyond our capabilities or conflict with our policies.

9.3 Refund Policy

Refunds are provided for unsatisfactory work that cannot be corrected through reasonable revision efforts.

10. Use of Website

10.1 Permitted Use

You may use our website for lawful purposes related to our translation services. You may not use our website to:

• Violate any applicable laws or regulations
• Transmit harmful or malicious content
• Infringe on intellectual property rights
• Interfere with website functionality

10.2 Content Accuracy

While we strive to provide accurate information on our website, we do not warrant the completeness or accuracy of website content.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by the laws of England and Wales.

12.2 Dispute Resolution

We encourage resolution of disputes through direct communication. If necessary, disputes will be resolved through the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us: